Student Support
Monday—Friday | 9 a.m.—5 p.m. (EST)
It is our objective to see students succeed!
Below you will find information on how to seek support depending on the topic.
Include this information:
Please send the following information with your request for assistance:
- Full name
- Student number (ID number)
- Phone number with area code
- Alternate contact number
- A detailed description of the problem
Topics for Assistance:
For help with:
- Selecting courses
- Program requirements
- Financial records
- Scholarships
Contact Academic Advisors: [email protected]
For help with:
- Proctored exams
- Academic records
- Grades and transcript orders
- Program completion requirements, diplomas, and certificates
Contact the Student Services Administrative Assistant: [email protected]
Other nonacademic requests:
800-428-1512
After Hours Support:
Atlantic University also offers 24/7 student support through Student Resources and Advising classrooms within Moodle LMS on the following topics:
- Program inquiries
- Enrollment questions
- Enrollment application forms
- Policies and procedures
- Technology support and help
- Invalid Login/Password
- Website not found
- Testing issues
Research Resources
Knowledge at Your Fingertips
Library Access
LIRN Online Academic Library
Atlantic University is a member of the Library Information Resources Network (LIRN) and subscribes to LIRN’s core collection of academic research databases and an online book collection. Students are provided access information upon enrollment and log in to Moodle to access the LIRN library.
A.R.E. Library
Atlantic University students may also use the A.R.E. Library for research, including borrowing books and ebooks.
[email protected]
(800) 333-4499 | (757) 457-7141
A.R.E. Access
Each student is granted a membership with the Association for Research and Enlightenment. Students have access to:
- Digital library containing lectures, workshops, conferences, classes, digital publications, webinars, archived events, eBooks and more
- Access 14,000 original Edgar Cayce Readings in an online searchable database.
- Cayce Health Database, an encyclopedia of health information from tips on diet and nutrition to treatments for a variety of health concerns
- Many other benefits
[email protected]
(800) 333-4499 | (757) 428-3588
Technology
Computer Hardware Requirements
Because Atlantic University’s distance education takes place in an online learning environment, students are expected to have access to technology that is adequate for online courses and completing their required proctored exams*.
PC Users
Minimum requirements include Windows 10 or higher with 2GB of RAM or more; 1.6 GHz or faster processor (2-core, 2 GHz or greater recommended); 4 GB of available disk space; 1280 x 768 screen resolution display (32-bit requires hardware acceleration for 4K and higher); graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update); Adobe Acrobat Reader; a webcam with 1280 x 768 video pixel resolution, a high-speed Internet connection with 1.5 MB per second download and 1.5 MB per second upload or better, and a web browser such as Google Chrome, Internet Explorer 9, Firefox 14.0.1, or Safari 4.
It is recommended not to use older versions of operating systems that are out of support such as Windows XP, Vista or Windows 7.
Windows 11 Minimum System Requirements: Processors/CPUs (Central Processing Units): 1 Ghz or faster with 2 or more cores and appearing on the Microsoft list of approved CPUs; 4 GB of RAM; 64 GB or larger storage device; System Firmware: UEFI (for Unified Extensible Firmware Interface, a modern version of the PC BIOS) and Secure Boot capable; Trusted Platform Module (TPM) version 2.0; graphics card compatible with DirectX 12 or later with WDDM 2.0 driver; high definition (720p) display that is greater than 9” diagonally, 8 bits per color channel; Windows 11 requires internet connectivity and a Microsoft Account to complete device setup on first use.
Apple Mac Users
Minimum requirements include one of the three most recent versions of macOS with an Intel processor and 4 GB RAM; 10 GB of available disk space; HFS+ hard disk format (also known as macOS Extended) or APFS (updates may require additional storage over time); 1280 x 800 screen resolution display; requires DirectX 9 or later, 128 MB graphics memory, and 32-bits-per-pixel-capable format; Adobe Acrobat Reader; a webcam with 1280 x 720 video pixel resolution, a high-speed Internet connection with 1.5 MB per second download and 1.5 MB per second upload or better, and a web browser such as Google Chrome, Firefox; or Safari.
Test Your Computer
Students are encouraged to test their computer set-up by going to Google.com and typing in “Internet Speed Test”. Clicking “Run Speed Test” will give you an idea of your upload and download speeds. To run the test, you’ll be connected to Measurement Lab (M-Lab) and your IP address will be shared with them. M-Lab conducts the test and publishes all test results to promote internet research. Published information includes each device’s IP address, but doesn’t include information about you as an internet user. M-Lab is a consortium of research, industry and public-interest partners dedicated to providing an open, verifiable measurement platform for global network performance, hosting the largest open Internet performance data-set on the planet and creating visualizations and tools to help people make sense of Internet performance. Learn more information at Speed Test and M-Lab.
Special Considerations
Students are responsible for their own operating systems, speed of Internet connection, and any third-party software downloads. At present, the Moodle Mobile app is not supported. We recommend that on a mobile device you log in to Moodle using the web browser. We recommend using the most current build of any operating system or browser. Product functionality and feature availability may vary on older systems.
*Proctored exams require a web camera. Atlantic University’s proctor examinations do not support tablets, Chromebooks or Microsoft Surface RT. More information about Proctored examinations can be found upon admittance in the learning management system classrooms.
Become part of Atlantic University
online courses | compassionate mindful community
Request more information to further your career and personal growth: